Services
Handcrafted Team
In addition to attaining customer satisfaction, we recognize that our rapidly expanding team, is one of our most valuable assets and whose welfare is paramount to the successful operations of Khalda Group.Teamwork and unconditional respect for one other throughout the work force, both horizontally and vertically, is the very core of our beliefs and values and which enables us to deliver efficient services to our clients in all its forms.
Expert within the realms of outsourcing solutions, we endeavor to constantly update the skills of our team in order to satisfy the very needs of customer requirements. For that reason, selecting Khalda individuals is a multi-stage process that involves the following
Process Summary
7 DAYS
- Advertise Positions
- CV’s & Screen Applications
- Exams & Interview
- Client Interview and Acceptance of the candidate
7 DAYS to Mobilization
- New Staff Induction
- Basic Training to Start working
- Mobilization
- On-Going developed training courses selected by the client
On going
- Probation period performance review (After 90 Days)
- Yearly Performance review
- Development needs analysis and earned promotion
Familiarization
Staff induction activities are designed to provide new starters with the information they need as well as getting them up to speed on
how the organization works. Induction processes are vital to ensuring that new staff are productive as quickly as possible, and should play a key role in knowledge management initiatives.
Knowledge transfer
Khalda Group formalizes knowledge transfer so new starters can be provided with the information they need to conduct their work.
Build social networks
One of the main frustrations for new starters is not knowing who to contact in the organization. Staff induction at Khalda Group
specifically addresses this by introducing the new starter to key people in the organization.
Involve all business units
As staff induction is not just a human resources issue. Khalda Group developed induction activities with the involvement of all relevant business units such as security, IT, admin, call centers to ensure that new starters are given the complete picture.
Training
Staff Training and Workshops
The training service offered by Khalda Group is of great value to companies who require trained individuals to effectively perform. Khalda Group offers its newly hired staff a range of training with subjects covering management, marketing, customer service and sales skills. The emphasis is on improving personal effectiveness at any level in the organization.
Customer Care Training
Winning new customers is just the start: being able to retain them is a different ball game. This workshop is designed to uncover the reasons for poor customer relationships and create a complete new set of attitudes and skills that can transform the long-term viability of your business as well as benefiting your internal customer base.
Business and Executive Coaching
Coaching unlocks potential to maximize performance. It is an ongoing relationship which focuses on clients taking action towards the realization of their goals. Once identified ,the coach supports clients throughout their quest to achieve goals, assisting them to keep focused, on track and overcome any challenges.
Sales Training
People buy ideas and products because they feel good about them. Khalda training team teaches staff how to elicit those emotional statesand link them to your product or service. They learn how to structure language and non verbal communication in a way it is irresistible to the client to make a purchase.
Persuasion Coaching
Khalda training team introduced this course on a one to one or group basis. It unpacks the employees existing sales capacities before working with them to create powerful language patterns and strategies that will easily influence prospects whilst increasing sales.
Staff Shadowing and Cloning
By recording the details and building a pattern of the successful models (TOP PERFORMING SALES TEAM MEMBERS). Khalda training team members communicate the successful behavioral characteristics and communication structures that are proven winners across the board.
360-Degree Feedback
This program provides individuals with all-round performance feedback from colleagues, manager(s) and customers. Crucially, it compares their self perception with how others see their performance. It provides accurate and useful insight into individual employee strengths/weak-nesses and identifies scope for development.